CP2020-40923218

  • Home
    • Site Map
    • reveal
    • blog
  • 首頁
  • 關於更新
    • 十月份更新
    • 十一月更新
    • 十二月更新
    • 一月份更新
  • 心得
  • 課程內容(HW1)
    • Customer Relations
    • Overview
    • Operational Procedures
      • Customer Service Key Principles
    • Effective Listening
      • Listening skills
    • Taking Ownership
      • Apologizing When Appropriate
      • Show Empathy
    • Remain Courteous and Professional
      • Timeliness
      • Keeping the Customer Informed
    • Problem Resolution and Follow-Up
    • Proper Treatment of a Customer’s Property
    • Putting it All Together
  • 課程內容(HW2)
    • 作業之一(分組數列)
    • 作業之二(是否有加退選)
    • 作業之三()
  • 課程內容(HW3)
    • 19題
    • 25題
      • 猜數字測試
    • 26題
  • 網頁來自Github
    • 運作原理
Customer Relations << Previous Next >> Operational Procedures

Overview

原文:

In this lesson we will be discussing the standards of professional business conversations and the basics of customer service. We will discuss the importance of avoiding distractions and the best practices in customer service and communication.

翻譯:在本課程中,我們將討論專業商務對話的標準和客戶服務的基礎。我們將討論避免分心的重要性以及客戶服務和溝通中的最佳做法。


Customer Relations << Previous Next >> Operational Procedures

Copyright © All rights reserved | This template is made with by Colorlib